Frequently Asked Questions
Find helpful answers to common questions about NanoCure® protection treatments, application, program coverage, claims and more.
Q: Is it safe to wash my car after it’s been treated with NanoCure®?
A: Yes, we recommend washing your vehicle regularly. Do not allow corrosive materials such as road salt, de-icing chemicals, tree sap, bird droppings, etc. to remain on the painted surfaces for long periods.
Q: Can I take my treated vehicle to a commercial car wash?
A: Yes, just make sure that it uses soft-touch microfiber brushes that will not scratch the paint when washing or drying your vehicle.
Q: What should I know before I wash my treated vehicle by hand?
A: Use a good quality car wash soap available at any auto parts store. Do not use dishwashing soap, degreasers, laundry soap or any other types of acidic or caustic cleaners. Use a new sponge, microfiber towel or soft microfiber wash mitt to loosen any dirt or contaminants, then rinse the vehicle thoroughly with tap water. Dry it immediately with a clean microfiber towel or chamois. Do not wash your vehicle in direct sunlight; wash it in a shaded area.
Q: How often do I need to retreat my vehicle exterior?
A: There is no need to regularly re-apply protectants to your vehicle, as treatments are designed to last the lifetime of your vehicle, except in the case of body damage that resulted in repainting.
Q: Do I need to reapply vehicle protectants to my interior surfaces after I leave the dealership?
A: There is no need to re-apply protectants to your vehicle, except in the case of body damage that resulted in repainting.
Q: Where do I go to reapply vehicle protectant after repainting due to body damage, and how much does it cost?
A: Reapplication is only necessary when your vehicle has body damage that results in repainting and related restoration. After the recommended paint curing period (30 days), contact your insurance company to request reapplication through your original vehicle dealer. If the dealer is unable to provide the service, we will direct you to a nearby authorized dealer for reapplication at no charge.
Q: Do I need to reapply vehicle protectant to my vehicle if either a “cut and buff” or clay bar treatment is performed?
A: If, as the result of a NanoCure® repair claim, your vehicle’s paint receives a “cut and buff,” a clay bar treatment or related restorative treatment, we will provide a reapplication of your protectant at no charge. For reapplication, we will direct you to your original vehicle dealer or a nearby authorized dealer.
Q: CAN YOU APPLY PAINT PROTECTION FILM OVER NANOCURE® EXTERIOR PROTECTANTS?
A: You may apply a paint protection film over our NanoCure® exterior protectants without any issues. Our exterior protectants chemically bond to the paint for the lifetime of the vehicle. While we cannot guarantee the adhesion and performance of any manufacturer’s paint protection film, our testing has shown that most good quality paint protection films will bond with the paint on a vehicle that has been treated with NanoCure® exterior protectants, provided the surface has been thoroughly cleaned with isopropyl alcohol before the film is applied.
Q: WILL APPLYING A PAINT PROTECTION FILM OVER NANOCURE® EXTERIOR PROTECTANTS AFFECT MY NANOCURE® WARRANTY?
A: The application of a paint protection film on top of our exterior protectants does not affect the warranty of our products. However, our NanoCure® warranty does not cover the performance of any manufacturer’s paint protection film.
Q: What is the cure time for NanoCure® Ceramic Graphene?
A: The cure time for Ceramic Graphene Exterior Protectant is just 30 minutes. For best results, please avoid exposing treated surfaces to harsh chemicals, car washes, sprinklers and tree sap for the first 24 hours as the protectant continues to create an even stronger surface bond.
Q: Do I need to wax my vehicle after it is treated with NanoCure® Exterior Protection?
A: One of the many benefits of our NanoCure® Exterior Protectant is that you never need to wax your vehicle. Our protectant permanently bonds to your vehicle’s treated surfaces and improves the paint’s natural gloss by 500%.
Q: Can my vehicle exterior be treated with a NanoCure® Exterior Protectant once it has been waxed?
A: Yes, just apply our product over it following the normal application procedure. Our protectants will solubilize any wax that is on the car and bond with the exterior as though there was nothing on the surface.
Q: Do I need to remove my vehicle’s wax coating before a Ceramic protectant is applied?
A: There is no need to remove the wax; just apply our product over it following the normal application procedure. Our Ceramic and Ceramic Graphene Exterior Protectants will solubilize any wax that is on the vehicle and bond with the exterior as though there was nothing on the surface.
Q: How should I clean up spills on my treated interior surfaces?
A: Blot liquid spills instead of wiping to prevent deep staining.
Q: What types of products should I avoid using on my vehicle’s treated interior surfaces?
A: Avoid using harsh, abrasive or non-automotive cleaners, as well as solvent-based cleaners containing mineral spirits, bleach or ammonia.
Q: I have an application kit. Which sealant do I use for suede or suede-like surfaces?
A: For suede or synthetic suede, such as Alcantara fabric, use NanoCure® Carpet & Fabric Protectant.
Q: Can my vehicle exterior be treated with a NanoCure® Exterior Protectant once it has been waxed?
A: Yes, just apply our product over it following the normal application procedure. Our protectants will solubilize any wax that is on the car and bond with the exterior as though there was nothing on the surface.
Q: Do I need to wax my vehicle after it is treated with NanoCure® Exterior Protection?
A: One of the many benefits of our NanoCure® Exterior Protectant is that you never need to wax your vehicle. Our protectant permanently bonds to your vehicle’s treated surfaces and improves the paint’s natural gloss by 500%.
Q: What is the cure time for NanoCure® Ceramic Graphene?
A: The cure time for Ceramic Graphene Exterior Protectant is just 30 minutes. For best results, please avoid exposing treated surfaces to harsh chemicals, car washes, sprinklers and tree sap for the first 24 hours as the protectant continues to create an even stronger surface bond.
Q: Are NanoCure® protectants safe for my family?
A: Yes. Our protectants are water-based, biodegradable and have zero Volatile Organic Compounds (VOC), making them safe for people and pets.
Q: Do NanoCure® Interior Protectants include any allergens?
A: NanoCure® Interior Protectants do not include any known allergens.
Q: How do I make sure my vehicle’s NanoCure® treatment lasts as long as possible?
A: Here are a few key tips to help make the shine last:
Keep the exterior clean, washing regularly and preferably with soft-touch microfiber brushes and towels.
Wipe up spills on the interior surfaces as quickly as possible
Prevent contaminants such as tree sap, insect damage or bird droppings from remaining on treated surfaces for extended amounts of time
Q: How do I file a claim?
A: To initiate a claim for a NanoCure® or Freedom® Protection program for your vehicle, return to the dealership where you purchased it, and the service advisor will assist you.
If you are unable to return to the selling dealer, contact us prior to any repair work at 888.268.2832. Please have your Vehicle Identification Number or Contract/Warranty Number available when you call.
Q: Does my coverage include dye transfer from clothing?
A: Yes. NanoCure® protectants are designed to protect your treated interior surfaces from dye transfer, but in the case that dye transfer occurs, call the customer service number provided in your protection contract. Or visit nanocureprotectivecoatings.com/contact and select “Claims” from the dropdown menu, then complete the Claims Inquiry form to be contacted by one of our customer service representatives.
Q: What if have moved and can’t return to the dealer where I purchased my vehicle?
A: For authorized dealers near you, call the customer service number provided in your protection contract. Or visit nanocureprotectivecoatings.com/contact and select “Claims” from the dropdown menu, then complete the Claims Inquiry form to be contacted by one of our customer service representatives.
Q: How can I ask a question about my contract or coverage?
A: Call 888.268.2832 or connect with us online here. Select “Claims” from the dropdown menu. Once you complete and submit the Claims Inquiry form, you will be contacted by one of our claims specialists.
